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Terms and Conditions

DTG, UV Equipment Terms of Sale

Before buying a DTG printer

A DTG printer will print amazing full color prints on light and dark shirts in just a few minutes. You can be doing short runs with no setups, no color separations, no tear down – and you are getting more than wholesale for a shirt – you will love it!

There is a learning curve to DTG printing (much like screen printing or other forms of printing). It takes time and experimentation to become proficient and knowledgeable about this new craft.

The secret to DTG success is proper printer maintenance and proper pretreatment of the garment:

You may have to work on and troubleshoot your printer at some point. Between user error and just the effects of use over time you may encounter errors and will learn to fix them, with IEHK’s assistance.

You may need to climate control your print room. DTG works best in 70 -75 degrees and humidity from 40% – 60%. (50% + is needed at times). A humidifier may be needed if you have unusually low humidity in your environment.

Inks will clog if not used often, especially if the printer is left idle more than 1-2 days or proper maintenance is not conducted. There are many unclogging procedures available to you (including the printer’s self-cleaning function, and a more forceful manual flush with our flush system).

Never take customer orders until you have learned how to use the printer and pretreatment.

Every day that you use the printer you will need to do Maintenance. A routine of 5-10 minutes of cleaning the printer prior to using, is easy and quick.

Join a community of users, such as online user groups and forums for T-shirt printing. You will learn and share knowledge that will be valuable to you and your business.

Additional items that you will need

Customer Responsibilities

Warranty

IEHK warrants the direct-to-garment, UV curable inkjet printer (“unit”) to be free from defects in workmanship and materials (warranty does not include printing head, ink cartridges or capping station which are subject to wear and tear and/or consumable over time).

The warranty is valid for a period of one year from date of purchase for parts that the unit is properly maintained and operated under normal use. This warranty does not authorize any on-site repair.

Replacement parts such as print heads are available from either IEHK and/or various alternative suppliers.

Should a return for repair be necessary, buyer need ship it back to our warehouse at Asia at own cost. The unit must be insured for the full retail value. If the unit is shipped by a non-approved company or is not in original packaging when it arrives, IEHK reserves the right to refuse the shipment. These steps eliminate potential for damage in shipping.

This warranty initiates from date of shipment to original customer. It is non-transferable.

CNC, Laser machine Equipment Terms of Sale

For all CNC router and laser machines,  please note that all sales are final and no returns or refunds are permitted. 

Warranty

IEHK warrants the Laser Machine, CNC Router (“unit”) to be free from defects in workmanship and materials (warranty does not include laser tube which are subject to wear and tear and/or consumable over time).

The warranty is valid for a period of one year from date of purchase for parts that the unit is properly maintained and operated under normal use. This warranty does not authorize any on-site repair.

Should a return for repair be necessary, buyer need ship it back to our warehouse at Asia at own cost. The unit must be insured for the full retail value. If the unit is shipped by a non-approved company or is not in original packaging when it arrives, IEHK reserves the right to refuse the shipment. These steps eliminate potential for damage in shipping.

This warranty initiates from date of shipment to original customer. It is non-transferable.