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Terms and Conditions

DTG, UV Equipment Terms of Sale

Before buying a DTG printer

A DTG printer will print amazing full color prints on light and dark shirts in just a few minutes. You can be doing short runs with no setups, no color separations, no tear down – and you are getting more than wholesale for a shirt – you will love it!

There is a learning curve to DTG printing (much like screen printing or other forms of printing). It takes time and experimentation to become proficient and knowledgeable about this new craft.

Proper Pretreatment is necessary especially for printing with white ink to dark garments (separate pre-treatment hand sprayer or automatic sprayer are needed, as well as heat press)

Additional items that you will need

Customer Responsibilities

Warranty

IEHK warrants the direct-to-garment, UV curable inkjet printer (“unit”) to be free from defects in workmanship and materials (warranty does not include printing head, ink cartridges or capping station which are subject to wear and tear and/or consumable over time).

The warranty is valid for a period of one year from date of purchase for parts that the unit is properly maintained and operated under normal use. This warranty does not authorize any on-site repair.

Replacement parts such as print heads are available from either IEHK and/or various alternative suppliers.

Should a return for repair be necessary, buyer need ship it back to our warehouse at Asia at own cost.

This warranty initiates from date of shipment to original customer. It is non-transferable.

CNC, Laser machine Equipment Terms of Sale

IEHK warrants the Laser Machine, CNC Router (“unit”) to be free from defects in workmanship and materials (warranty does not include laser tube which are subject to wear and tear and/or consumable over time).

The warranty is valid for a period of one year from date of purchase for parts that the unit is properly maintained and operated under normal use. This warranty does not authorize any on-site repair.